Lessons from the Madras Club – Lesson 6: There’s no food like ‘home food’

Lessons from the Madras Club – Lesson 6: There’s no food like ‘home food’
A South Indian meal searved on a banana leaf

For foreigners, food in India is a revelation. For Indians, THEIR food is an addiction; it is as necessary as the air they breathe to sustain their lives. Growing up in Australia we would occasionally go out to Indian restaurants. Back in the 90s and 00s it would appear the only Indians in Australia, and certainly Brisbane where I grew up, who opened restaurants were from the Punjab region. Their rogan joshes, kormas, butter chickens, and all of those lovely, rich ‘curries’ with naan breads were delicious, spicy treats. If we were feeling really adventurous (and my parents were not) we might go for a vidaloo. Your Mum might have some Madras curry powder in the spice cupboard which was rolled out occasionally for an ‘exotic’ dish. That was Indian food, wasn’t it?

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Lessons from the Madras Club – Lesson 5: Residential property selection is counterintuitive

Lessons from the Madras Club – Lesson 5: Residential property selection is counterintuitive
The 19-floor aptly named H2O Holy Faith complex of 90 flats being demolished in January 2020 in Kochi, Kerala.

I sat in a friend’s apartment discussing the logistics of apartment hunting, and a number of bizarre differences in the selection process came to light. In the West, usually the higher up in the building the apartment is, the more desirable and likely more expensive it is. These higher apartments usually offer a better view and hence more prestige. In Chennai, she told me, the ground floor is the more desirable and expensive. The reasoning? Firstly, it is very hot in Chennai for most of the year, so it is cooler towards the bottom of the building. Next, because things have a way of breaking down regularly, one can’t rely on the elevators to always be working, so being towards the bottom of the building means you are not faced with an arduous climb when that inevitably happens.

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Lessons from the Madras Club – Lesson 2: India and X-efficiency

Lessons from the Madras Club – Lesson 2: India and X-efficiency
India and X-efficency

In the late 1990s I studied at University in Japan when the world was fascinated by Toyota’s low car defect rates compared to every other brand on the market. It was driving the proud American, car hungry consumer insane! Their efficiency and reliability was so inexplicable, intoxicating, and seemingly unobtainably magical, they termed it ‘X-Efficiency’ and people came from the world over to study this new manufacturing witchcraft. What does this have to do with India?

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Lessons from the Madras Club – Lesson 1: Customer service is an oxymoron

Lessons from the Madras Club – Lesson 1: Customer service is an oxymoron
The Madras Club

Surprisingly but most definitely, this innate gift of hospitality does not translate into a culture of customer service. At all. Something happens to the Indian the moment they step out of their front gate. All of that generosity and ‘mi casa sou casa’ mentality switches off, and in that instant, the instinct to screw over anyone and everything in their path moves into overdrive. The same person who just offered you (read pressured you into) your third plate of mangos and icecream while pouring you a glass of their finest brandy, will now be screaming at a poor street vendor to reduce the price of an item by the equivalent of a few cents. They will ruthlessly cut off other people in traffic and push people out of the way in queues. There is a very real understanding that life outside the home is every man for themselves, so take what you can from whoever is stupid enough to let you get away with it.

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